Privacy Policy

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Last updated: 06-06-26

This Privacy Policy explains how Earthbeat Holistics “we” holds, uses, and protects your personal information when you visit this website, make contact, or engage with our services.

We are committed to holding your information with care, respect, and confidentiality.

1. Information We Collect

We may collect and hold the following information when it is shared with us:

Personal details you choose to provide (such as your name, email address, and phone number) when you contact us or book a session

Information shared through contact forms, emails, or booking systems

Information you may choose to share with us via social media platforms (see Section 6)

Payment-related information processed securely via third-party providers (see Section 7)

Basic technical data such as IP address, browser type, and cookies, used to support the safe and smooth running of this website

We only collect information that is necessary to support communication and the delivery of our services.

2. How We Use Your Information

Your information is used with care and only for purposes that support your experience with us, including:

Responding to your enquiries and messages

Arranging and managing appointments or sessions

Providing the services you have requested

Processing payments securely through trusted providers

Maintaining a smooth and supportive client experience

Improving the functionality and security of this website

Meeting legal or regulatory responsibilities

3. Legal Basis for Processing (UK GDPR)

We process your information under the following lawful bases:

Your consent (for example, when you contact us or submit a form)

The fulfilment of a service or agreement (such as bookings or sessions)

Legal obligations we are required to meet

Legitimate interests, such as maintaining secure systems and improving services

4. Cookies

This website may use cookies to support a gentle and functional user experience, including:

Ensuring the website works as intended

Understanding how the website is being used

Supporting improvements to performance and navigation

You are always able to disable cookies through your browser settings if you prefer.

5. Data Sharing

Your personal data is never sold or shared for marketing purposes.

We may only share limited information when necessary with:

Trusted service providers (such as website hosting, email, booking, or payment systems)

Professional tools that help us manage communication, appointments, or transactions

Legal or regulatory authorities, where we are required to do so

All third-party providers are required to handle your data safely, respectfully, and in line with data protection law.

6. Information from Social Media

If you reach out or connect with us through social media platforms (such as Instagram, Facebook, or LinkedIn), we may receive information that you have chosen to make available or share.

This may include:

Your name or username

Public profile information

Messages, comments, or enquiries you send to us

Any content you choose to share directly with us

We use this information only to:

Respond to your communication

Engage with you in a professional and appropriate way

Support any enquiry or interest in our services

Where relevant, and if you proceed with a booking or service, we may transfer essential details into our secure client records.

Please note that social media platforms operate independently and have their own privacy policies, which we encourage you to review.

7. Payments and Financial Information

If you make a payment for services, your payment information is processed securely through trusted third-party providers (such as Stripe, PayPal, or your booking/payment platform).

We do not store or have access to your full card details.

Depending on the payment method used, these providers may collect and process information such as:

Name

Billing address

Email address

Partial card details (for verification purposes only)

Transaction details related to your payment

This information is used solely to process payments securely and complete your booking or service.

All payment providers are independently responsible for handling your financial data and comply with strict security standards, including PCI-DSS compliance where applicable.

If you choose to pay by bank transfer, only the necessary account details are shared with you to complete the transaction. We do not access any additional banking information beyond what you voluntarily include in a payment reference.

We do not sell, share, or use your payment information for marketing purposes.

8. Data Retention

We hold personal information only for as long as it is needed to:

Support your care or service relationship

Maintain accurate records of our work together

Meet legal, tax, or professional obligations

When information is no longer required, it is securely deleted or anonymised.

9. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

Access the personal data we hold about you

Request correction of inaccurate information

Request deletion of your data, where appropriate

Withdraw consent at any time

Object to certain types of processing

You are welcome to contact us at any time to exercise these rights.

10. Data Security

We take appropriate technical and organisational measures to ensure your personal information is held securely and respectfully, and protected against loss, misuse, or unauthorised access.

11. Contact

If you have any questions about this Privacy Policy or how your information is handled, you are welcome to contact: 

Email: earthbeatholistics@gmail.com

Website: www.earthbeatholistics.com